Secrets of Assertive Behaviours course

Course Overview

Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self-esteem and the ability to negotiate more effectively. This course is ideal for delegates who need to improve and enhance their communications skills in order to achieve greater personal and professional productivity. It allows delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.

The course is about
  • How to recognise assertive, aggressive and passive behaviours
  • How to recognise assertive, aggressive and passive behaviours
  • The 5 easy ways to become assertive
  • What to say in difficult situations and with difficult people
  • How excellent communication skills keep you in control
  • How to develop a consistency of approach when dealing with potential conflict
  • Techniques for handling clients and colleagues in a friendly and professional manner
  • How to project a positive, tactful and assertive approach when handling difficult people
  • Effective strategies how to reflect and refocus when under pressure

Course Details

Lesson Plan

Areas covered include:

  • Recognising assertive, passive and aggressive behaviours
  • When should you be assertive?
  • Guidelines for assertive delivery

Certification

On completion of this course you will get certificate of course completion.

Duration:- One day

Target Audience

This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.

Entry Requirements

There are no specific entry requirements for this course.
For further details

Mobile: +965 67792509 / 65000481

E-Mail: info@silver-institute.org
+965 65000481 fathima811 Send a SMS message

Office Address

SILVER MANAGEMENT TRAINING INSTITUTE

SALMIYA & MANGAF, KUWAIT

Email
info@silver-institute.org
Mobile

+965 6500 0481, 6779 2509, 6608 9609

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