Assertiveness is one of the essential skills in the modern working environment. There are many benefits of being assertive such as; better time management, increased ability to manage staff and customers; increased self-esteem and the ability to negotiate more effectively. This course is ideal for delegates who need to improve and enhance their communications skills in order to achieve greater personal and professional productivity. It allows delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace. Assertiveness training will provide delegates with effective tactics to build courage and manage difficult, demanding and aggressive behaviours.The course is about
Areas covered include:
On completion of this course you will get certificate of course completion.Duration:- One day
This course is aimed at managers who may have responsibility for a team of people, or an individual, and therefore the requirement or desire to delegate work.
There are no specific entry requirements for this course.